Locate Global Platform & Application Privacy Policy

1. Introduction

Locate Global Limited, a subsidiary of Priavo Security Limited, respects your privacy and is fully committed to safeguarding your personal data. This privacy notice outlines how we collect, use, and protect your personal information when you use the Locate Global Application and Platform. Additionally, it explains your privacy rights and how relevant data protection laws ensure your information is protected.

This Privacy Policy applies alongside the Locate Platform & Application General Terms & Conditions, which govern the use of the Locate Global platform and services. In case of any conflict between this Privacy Policy and the General Terms & Conditions, the terms most protective of personal data shall prevail.

If you have any questions about this privacy notice or our data practices, please contact us using the details below:

Locate Global Limited
Registered Address: Station Studios, 96 Ethel Street, Hove, England, BN3 3LL
Email: dataprotection@priavosecurity.com

This Privacy Policy applies to the Locate Global Platform & Applications. It supplements any other privacy notice or fair processing notice provided by Locate Global Limited or Priavo Security Limited and is not intended to override them.

2. Important Information and Who We Are

2.1 Definition of "Platform"

For the purposes of this Privacy Policy, the "Locate Global Platform" refers to all components of the Locate Global service, including:

• The web-based dashboard used for account management, reporting, and monitoring.
• The mobile applications available for supported devices.
• The underlying infrastructure, including databases, cloud services, security systems, and location tracking technologies.

This Privacy Policy applies strictly to the Locate Global Platform and does not extend to third-party integrations, external systems, emergency response services, or non-standard use cases.

2.2 Purpose of This Privacy Notice

This privacy notice aims to inform users how the Locate Global Application collects and processes personal data, including data provided during registration and use of our platform.

This platform is not intended for children, and we do not knowingly collect data related to minors.

You should read this privacy notice along with any other privacy policies we may provide on specific occasions when collecting or processing your personal data.

3. Locate Global & Priavo Security Relationship

Locate Global Limited, a subsidiary of Priavo Security Limited, operates the Locate Global Platform. Depending on the service provided or contractual agreement, Priavo Security Limited may also act as a data controller or joint controller with Locate Global Limited.

Locate Global primarily serves businesses, organisations, institutions, and individual users, offering location-based monitoring and emergency alert tools for their clients, employees, contractors, associates, and volunteers. These agreements govern the terms of service and obligations for end users.

Locate Global Limited
Registered Address: Station Studios, 96 Ethel Street, Hove, England, BN3 3LL
Email: dataprotection@priavosecurity.com

For more information about your rights as a data subject, and how we handle your data in our role as Data Controller, please visit the Priavo Security Limited Privacy Notice by clicking here.

4. The Data We Collect About You

We may collect, use, store, and transfer different types of personal data, including:

• Identity Data: Name, username, date of birth, and emergency contact details.
• Contact Data: Email addresses and phone numbers.
• Technical Data: IP addresses, login credentials, device information, and browser details.
• Profile Data: Usernames and passwords.
• Usage Data: Information on platform interactions and service use.
• Location Data: Collected only when GPS-based services are enabled by the user.

We do not collect special category data (e.g., race, religion, health data) or criminal offence data.

Failure to Provide Personal Data

Where we require personal data by law or under a contract and you fail to provide it, we may not be able to fulfil our services (e.g., access to emergency assistance). We will notify you if this is the case.

5. How Your Personal Data is Collected

We use different methods to collect data, including:

• Direct interactions – Information provided when filling forms, registering, or communicating with us.
• Automated technologies – Data collected through cookies and tracking technologies.
• Third parties – Data from analytics providers, third party integrations or systems, or publicly available sources.

6. Our Lawful Basis for Processing Your Data

We only process personal data when legally permitted. Examples include:

7. Service Limitations & Emergency Assistance Disclaimer

The Locate Global Platform does not replace direct emergency services.

• Users must always contact emergency services first (police, fire, ambulance) in case of an emergency.
• Locate Global does not monitor users or respond to alerts unless explicitly stated in a separate contract.
• The application will only function if the user is logged in and has an active internet connection.
• GPS & Connectivity Limitations: Service performance may be affected by:
  • Weak/no mobile or Wi-Fi signals.
  • Environmental obstructions affecting GPS tracking.
  • Device settings restricting location tracking.
• Third-Party Systems & Integrations: Locate Global integrates with third-party services but is not responsible for failures caused by these external systems.

Locate Global assumes no responsibility for emergency response failures due to the above limitations.

8. Data Sharing

We do not sell personal data. We only share data with:

• Service providers (e.g., cloud hosting, connected services analytics tools).
• Legal authorities if required by law.
• Contracted Developers (for platform maintenance, updates, and improvements, where necessary, under strict confidentiality agreements)
• Emergency responders (if agreed under contract).

9. Data Retention & Deletion

• Client & Individual -Controlled Account Deletion:
  • Clients & individuals may request deletion of their accounts at any time by contacting app@locate.global.
  • Clients may also delete user accounts directly via the web-based dashboard where applicable.
• Automated Deletion on Contract Termination:
  • Personal data is stored only as long as necessary for operational, regulatory, and legal compliance.
  • All client data will be deleted upon contract termination, except where retention is required for legal or compliance reasons.
• Backup & Residual Data Handling:
  • Backups containing client data may persist for a limited period in secure, encrypted storage, solely for disaster recovery.
• Any remaining personal data will be permanently deleted in accordance with data protection regulations.

• Users can request data deletion by contacting dataprotection@priavosecurity.com.

10. Your Data Rights

You have rights under data protection laws, including:
Access – Request copies of your personal data.
Correction – Request corrections to inaccurate data.
Erasure – Request deletion of personal data.
Objection – Object to processing under certain conditions.

To exercise your rights, contact: dataprotection@priavosecurity.com

11. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes.

12. Contact Information & Complaints

For complaints, contact:

Locate Global Limited
Email: dataprotection@priavosecurity.com

If unresolved, you can contact the UK Information Commissioner's Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk